Wilding Wallbeds Customer Reviews

My husband and I live in Albuquerque so we do not have access to wall bed stores. We were interested in a cabinet bed, as a wall bed was too overwhelming for the size of the room. The Murphy cabinet bed was a perfect choice, as was contacting Wilding Wallbeds. I had found Wilding through a google search, which resulted in rave reviews. Our contact person was Penny S, who was knowledgeable, efficient and very professional. It was also nice to work with such a pleasant person. We had our bed ordered with absolutely no problems and that good service continued to the end when the bed was assembled and ready for guests. We were kept apprised of the shipping progress and the delivery was flawless. The bed was in excellent shape upon arrival, as the movers and the packers of the bed did a very good job. We had the bed delivered to our front door of a single story home. We managed to move it ourselves into the guest bedroom. We are not young but in decent shape. The instruction video was immensely helpful and well done. It also helped that the bed was very well constructed of quality wood and that all assembly parts fit easily. From the front door to ready for use took one hour! We love the bed. It is a really nice piece of furniture which enhances the room. It is very easy for one person to open and close. We could not be more pleased.

Rona H.

I happen to see a Murphy bed banner advertisement in the middle of a New York Times article I was re-reading on a recent Sunday. Realizing that I had not looked at Murphy beds in years and I was expecting to move to The Villages, Florida, in the near future, it dawned on me that the Murphy bed alternative to a foldaway bed would be the best solution to guest “issues.” I found an astonishing selection of Murphy beds on the Wilding Wallbed website. The styles and especially workmanship were remarkable in this day and age. And I was even able to find exactly what I needed on the sale page. I call the office as soon as they opened the next morning and was greeted by Penny. She was a breath of fresh air, fully informed on every aspect of my first choice and handled everything perfectly. She was even aware of whether The Villages could handle the 18 wheeler delivery vehicle. A subsequent call back to ask for a sample of the wood and more measurements was greeted with the same courtesy and efficiency. Her friendly demeanor was especially appreciated as the article I had been reading in the Times was my husband’s obituary. She is a prize employee.

Christa, New York

I just wanted to say how much we appreciate our new bed and book case. It has exceeded our expectations in every way. Beautiful, smart design, and your customer service was great. It was a beast to load up the stairs—I’m glad we ended up hiring some help—but now we’re thankful for its super-solid construction. It has transformed our home. Thanks to everyone involved in making it happen.

Tom & Rachel

This has been such a delightful experience from start to finish! We live in a small cottage in Carmel, so I did a lot of research on various types of wall bed systems incorporating a desk. We loved the thoughtful design of the Wilding Disappearing Desk Bed model. Once we zeroed in on the Park City model (Full), you were so helpful and patient in answering our questions and sending many stain samples. As you explained at the beginning when we placed the order, to expect shipment probably in the first week in April. Imagine our delight when we found out it would arrive THIS week! DATS and Best Overnight Transport were awesome in communicating shipping and arrival details. Steve, at Best Overnight, was a champ! The pallet arrived yesterday afternoon and was so carefully packed – everything was PERFECT! As I unpacked it, my expectations (already very high) were exceeded from the attention to detail, the quality and craftsmanship! The videos! Wow! The videos made assembly a breeze! It was a bit intimidating when unpacking the boxes, but the videos (step-by-step) made the process so easy! We had one question during assembly, and were so impressed to receive a call back from Dennis within minutes! So, in closing, Wilding Wallbeds has extraordinary customer service…from Penny, to Kim and Molly, to Dennis, and of course all the craftsmen who carefully created our beautiful wall bed and side bookcases! Thank you again for an absolutely delightful customer experience.

Tracey & Ken P.

Just wanted to say that I’ve had my Wilding Wallbed for almost twenty years…and in three homes…and it still performs great. Whenever I’m asked about it, I still recommend Wilding, since the quality is superior to anything from big box or other stores. Thanks for making such a great product.

Kathy C.

I love, love, love our new Presidential II murphy bed!!! Absolutely beautiful! The wardrobes are so roomy and provide much needed storage space. Very happy with our investment.

Nancy B.

We are ecstatic about the transformation Wilding Wallbeds accomplished in our office/guest room. The exceptional workmanship on the twin wallbeds, desk and cabinetry is superb and your attention to detail was greatly appreciated. Also important and appreciated was your willingness to address our specific needs and concerns, which added greatly to the functionality and satisfaction with the finished product. We highly recommend Wilding Wallbeds to everyone looking to add usable and beautiful value to their homes.

Mike and Patti B

So glad you have this. EXTREMELY HELPFUL! You guys are the best!!! I’ve had my beautiful wall bed for over 15 years. And I still believe it was the best investment I ever have made. This is going to sound terrible, but the wall bed was the only piece of furniture I took when I went through my divorce 12 years ago. So it’s extra special. I absolutely love it and refer folks to you all the time. Thank you again for the videos.

Brandi P.

If you are interested in making that TINY space you have into a really functional one, consider having the folks at Wallbeds by Wilding build you a wall bed. You can tweak the design, wood, color, fittings, etc. to suit your need. They ARE pricey, but absolutely fabulous. If only for the fun, check out their website and see how cool these things are. We even have a table attached to ours so that when the full mattress, queen size bed is up out of the way, we have a table for computer use, game playing, etc. It makes an otherwise awkward space into a guest room. Today I had to call them because some doofus in my family didn’t close the latch properly and a hinge and some latches needed replacement. Wilding is shipping them out to me free! What terrific service! Even though the parts are free, in this case, we absolutely “got what we paid for” for the original item – a quality piece, well built and beautifully designed…and now, excellent customer service to boot. A previous review commented on the video installation guide, the weight of the unit, etc. My husband planned for it, as the company indicated and the installation went well. But the unit does need YOU to be present to get it off the truck and into your house. This is work – but it’s a fabulous bed system and worth the effort. It can really transform a space to make it into a terrific study, guest room, whatever…

Sara S. Lake Zurich, IL

Bought a wall bed from them in August. Good price, fast delivery and very helpful people when you call them about advice for mattress type etc.

Jan I Manhattan, NY